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Privacy Policy

1. Introduction

More Than Trees (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and relevant Queensland privacy regulations.

 

This Privacy Policy explains how we collect, store, use and disclose personal information through our website and services.

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2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Business or property details

  • Enquiry information or messages

Information collected automatically:

  • IP address

  • Browser type and version

  • Pages accessed and activity on the site

  • Device information and general geolocation

We do not collect sensitive information unless provided voluntarily and with consent.

 

3. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries

  • Provide information about services

  • Prepare proposals or engagement documentation

  • Improve the quality and functionality of the website

  • Maintain regulatory and legal compliance

We do not sell personal information to third parties.

 

4. Disclosure of Personal Information

We may disclose information to:

  • Professional advisors or contractors supporting service delivery

  • Government departments or regulatory bodies where legally required

  • Technology or hosting providers supporting website operation

We only share information where necessary and with reasonable safeguards.

 

5. Data Storage and Security

We take reasonable steps to:

  • Protect personal information from misuse, loss, unauthorised access or disclosure

  • Store information securely in electronic systems with controlled access

However, no online system can be guaranteed 100% secure, and users submit information at their own risk.

 

6. Third-Party Websites

Our website may link to third-party sites, including government services. We are not responsible for the privacy practices, content, or security of external websites. Users should review third-party privacy policies before providing information.

 

7. Access and Correction

You may request:

  • Access to personal information we hold

  • Correction of inaccurate, incomplete, or outdated details

To make a request, contact us at hello@morethantrees.com.au. Requests will be responded to within a reasonable timeframe.

 

8. Cookies and Analytics

Our website may use cookies or analytics tools to:

  • Improve site performance

  • Monitor general traffic patterns

  • Tailor user experience

You may disable cookies in your browser, though some functionality may be limited.

 

9. Updates to This Policy

We may amend this Privacy Policy at any time. Updates take effect when published on the website.

 

10. Contact

For questions about this Privacy Policy or how we handle personal information: hello@morethantrees.com.au

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